Satyendar Jain
Citizens Charter

Department of Food Safety

Government of NCT of Delhi

8th Floor, Mayur Bhawan Connaught Place, New Delhi-110001

Tel.No.23413488, e-mail ID :



The mandate of the Deptt. is to ensure availability of safe and wholesome food to the citizens of Delhi.

List of activities having interface with the citizens/services offered/time frame/Officers responsible .



Time frame for disposal

Officers  responsible

Issuance of Registration to FBOs

07 days

Designated Officer of the concerned District

Grant of Licenses to FBOs

60 days

Designated Officer of the concerned District

Filing of nomination by companies and acceptance thereof by the Designated Officer

15 days

Designated Officer of the concerned area /district and the dealing assistant of the nomination branch

Complaints made by public against FBOs regarding food adulteration

45 days

Food Safety Officer as detailed by Commissioner and the  Designated Officer

Complaints made by FBOs regarding delay in issuance of license/registration

15 days

Designated Officers of the concerned District



1.       In case of dissatisfactory response from any of the above mentioned officers, the complainant may contact the Dy. Commissioner on his Telephone No. 011-27191045/27187464 or mobile No. 9868843427 or the Commissioner(Food Safety) on her office telephone No. 011-23413488 or through e-maill or in person at 8th Floor, Mayur Bhawan, Connaught Place, New Delhi between 12.00 noon to 1.00 PM on all working days ( Monday to Friday)except Wednesday.

2.       Name and contact number of officers of Deptt. of Food Safety may be viewed at deptt.’s  website




 Citizen Charter (pdf)

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Last Updated : 28 Jan,2016